The company was founded in Chennai, India in 2016. Our first location was in the back corner of a clothing store. Today, we have 5 locations throughout the city, and we have repaired more than 10000+ devices. Since the beginning we have built our business on providing:
REPAIR: Services to damaged smartphones, tablets and laptops.
ACCESSORIES: Designed to enhance the functionality and utility of mobile & computer devices.
SELL/EXCHANGE: Plans to enhance the usage of consumer devices by replacing or selling off their old products.
We understand that your devices, whether they are smartphones or tablets, are essential to nearly every aspect of your life. You rely on these tools to work and play. When your mobility is interrupted, things fall through the cracks. So, we focus on enhancing and sustaining your increasingly important connected lifestyle.
The world’s population is more than 7B, and there are 6.5B mobile phones. That’s a 93% market penetration. In India there are 1 billion mobile users with almost 500M smartphone and 200M laptop users. The average city person carries 2 mobile devices, and 85% of those are smartphones. Since we lag nearly 400M smartphone users behind china, it clearly shows for the next 15 years the market is going to be tremendous. With the increasing prevalence of mobile devices, more and more Indians are seeking repair services.
Our ever-connected society is increasingly reliant mobile devices—smartphones, tablets, laptops, etc. Devices are costly and easily broken, so consumers seek the highest quality economical repair solutions. Explosive growth in this industry over the past five years will only continue.
Earning $11 billion in revenue
Recognizing annual growth of 4.9%
Projected annual industry revenue rate of 10.9%*
91% of smartphone owners keep their phone with them at all times
30% of smartphone owners accidentally damaged their device in the last year
17% of smartphone owners have damaged their phone more than once
Accidental damage to a mobile device is 10 Xs more likely than loss or theft
Indians have spent $50B on repairing damaged smartphones in the last 7 years
Eze Repair has the convenience of walk in points where we are installing our service points throughout the country for creating a better accessibility for users. Since we are in to franchising mode, we get a major increase in our service points which in turn increases our network chain and accessibility
Any repairs or issue related to your smartphone, tablet & laptops, we have an exclusive online booking website www.ezerepair.in where customers have the facility to select their device, brand, model and select their type of repair in more customized way possible.
For Online booking users or call booking users we provide a free doorstep pickup and drop facility. We have an allotted logistic team where they pick up your product as soon as they receive your order and transfer it to the nearest eze service point and after proper diagnosis, repair and QC, our team will deliver the product back to your doorstep.
We offer free diagnosis option for the walki –in customers where once we receive the product from the customer stating any issue, we do proper product analysis and give them a detail diagnosis update through print form and explanation which possess issues related to the product, fixable or not, proper solution for the issue, price estimation, time duration and images of damaged areas etc
We offer 1 year exclusive repair warranty on all our repairs. If the original repair fails because of a defect with a part we installed or due to the workmanship in repairing the device, we will fix it for FREE. No questions asked.
You only want the best technicians working on your electronic devices. Our highly skilled staff of technicians is true experts and will get your device working like new.
We really know our stuff, and this experience shows in the quality and speed of our work. Many repairs can be done same day, while you wait. We know how inconvenient a broken device can be, so we work quickly to fix the issues and get you plugged back in.
Trust, skill, and empathy form the pillars of each Eze repair as the standard of industry excellence. Eze technicians foster authentic customer relationships by communicating and delivering certificated assessments and premiere repairs. From the moment you walk into a Eze. Our focus is on getting you mobile. Eze believes that the speed and service that our customers receive with a store visit will determine their next repair destination. Thus, our focus is you and your repair.
Eze’s comprehensive “mobile device solutions” business model is unique in this category. Numerous “cell phone repair” businesses focus singularly on the “break/fix” opportunities of the market. Eze, on the other hand, provides a comprehensive suite of services for consumers, educators, municipalities, healthcare practitioners and business owners. Our solutions focus on enhancing and sustaining the mobile lifestyle and operating environments of all mobile devices users.